Yes, all Terra Aeterna backpacks and accessories are crafted from 100% full-grain Vachetta leather. We use high-quality vegetable-tanned Italian cowhide leather, known for its durability, natural texture, and rich patina. This leather is tanned using eco-friendly vegetable tannins and contains no harmful chemicals, making it a sustainable and luxurious material for handcrafted leather bags.

How to care for a leather bag from Terra Aeterna?

Use leather balm regularly to protect your Terra Aeterna leather backpack or accessory. We recommend applying a natural leather balsam every 1–2 months depending on usage. This moisturizes the leather, prevents cracking, maintains flexibility, adds water resistance, and enhances the leather’s natural shine. This is especially important for Vachetta leather bags.

Do you ship Terra Aeterna bags internationally?

We currently offer fast and free shipping across the European Union. Worldwide shipping is not available yet, but we are working to expand. All orders are shipped within 1–3 business days from France.

Are Terra Aeterna bags branded with logos from other companies?

Some of our leather goods are produced by expert European ateliers and may carry their own branding. We carefully select these items for their premium quality, traditional craftsmanship, and perfect alignment with Terra Aeterna’s values of authenticity, durability, and elegance.

How can I track my order?

As soon as your Terra Aeterna order is shipped, you'll receive an email with your unique tracking number. To track your premium leather bag delivery in real time, simply visit our website and click the chat icon in the bottom-right corner. You’ll find a dedicated tracking message there — just paste your tracking number, and you’ll instantly see your package status.

How long does delivery take for Terra Aeterna products?

We dispatch orders within 1–5 business days, and delivery within the EU takes 1–6 business days. All leather goods are shipped from our workshop in France with reliable carriers for fast delivery.

What should I do if my Terra Aeterna bag arrives faulty or damaged?

Contact us at terraaeternashop@gmail.com and we’ll handle the return or exchange process. If your leather backpack or accessory has a defect, we will cover all shipping costs and either refund or replace the item within 3 business days of receiving the return.

Can I return or exchange a Terra Aeterna product?

Yes, you can return or exchange any item within 30 days of delivery. If your handmade leather bag is too big, small, heavy, or not as expected, email our support team. The item must be unused, in its original box, with all accessories. Return shipping is not at the buyer’s cost. Refunds are issued within 3 business days after we receive the item.